Never miss a customer message again. StuckChat's AI reads every incoming WhatsApp message and responds in under 0.3 seconds — day or night, weekday or holiday — with accurate, human-like answers that match your business perfectly.
When a customer sends a WhatsApp message to your business number, StuckChat's AI instantly receives it, understands the context, and crafts a relevant, helpful response — all within milliseconds. The customer gets a reply before they even put their phone down.
The AI is powered by Claude, one of the world's most advanced large language models. This means it understands nuance, handles multi-turn conversations, remembers context within a conversation, and gives thoughtful answers that feel genuinely human — not like a rigid chatbot with preset responses.
You configure the AI once by telling it about your business — your products, pricing, delivery areas, policies, and FAQs. The AI uses this information to answer customer questions accurately. When something falls outside its knowledge, it politely tells the customer to contact you directly or escalates to your live chat inbox.
One of StuckChat's most powerful features is the ability to give your AI a custom persona. You can name it, set its tone (professional, friendly, casual), specify its language style, and even define how it handles different types of enquiries.
The AI can handle virtually any question your customers ask about your business. Common use cases include product inquiries, pricing questions, delivery timelines, order status, return policies, service availability, booking requests, and general FAQs. The more information you give it about your business, the better it performs.
For businesses with complex catalogues or pricing structures, you can paste your entire product list, price list, or FAQ document into the AI's knowledge base. It will reference this accurately in every conversation.
While the AI is responding to customer queries, it simultaneously works to capture lead information. Early in the conversation, it naturally asks for the customer's name and company — making the interaction feel warm and personal while building your CRM automatically. See our Lead Capture feature for more details.
The AI knows its limits. When a customer has a complex complaint, a custom order requirement, or explicitly asks to speak to a human, the AI gracefully hands over the conversation to your live chat inbox and notifies your team. This seamless handover ensures no customer ever feels stuck with a bot when they need a human. Explore our Live Chat feature to learn more.
The AI is not a simple chatbot — it's a full conversational assistant trained on your business information.
Getting your AI auto-reply running is incredibly simple. No technical knowledge needed.
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